Processing and Shipping:
Orders are processed in the order they are received. Our current processing time is 3-7 business days (Monday-Friday). This is the amount of time it takes for us to make, package, and label your order, then send it out to the post office. We do not process orders on holidays or weekends. Around the Holiday season, processing times may be longer. Please make sure to check back here, or at the banner on top of our website, for updated processing times, as they can sometimes change. When your order ships, you will receive a notification in your email with a tracking number. You may also find the tracking number in your account under your “orders”. Please allow USPS to update their tracking in the system 24-48 hours after the label has been created. Sometimes USPS doesn’t scan package right away.
Please make sure that all items you want to purchase are in your cart at checkout, since we cannot edit orders, (add or remove items) once the order is placed.
All orders are shipped via USPS with tracking.
We operate and ship from California, USA. All products are made in the USA.
We offer free complimentary shipping on all US orders that value $35.00 or more. The free shipping option will be shown once your order meets the $35.00 minimum. The free shipping qualifies for all spiritual products such as candles, oils, herbal products, intention jewelry, bath and body products such as soaps, bath salts, and gift sets. We do not offer free shipping on printed items such as t-shirts, sweaters, tote bags, pillows, mouse pads, mugs etc. These items will arrive to you in separate shipments.
Please make sure that your shipping address is correct before placing your order with us. Eternally Arcane® is not liable for incomplete or wrong addresses entered. The shipping label system is automated and generates the address given by the customer. Unauthorized returned or refused packages will not be refunded. This applies to any order that gets returned to us. You may however have your order reshipped to you. Buyer pays for reshipment. You’re welcome to contact us at email@example.com so we can arrange that for you.
***We can accept cancellations within 3 hours of placing your order (if the item has not been shipped) for handmade items such as candles, perfume oils, jewelry, ritual oils etc. Please keep in mind that we do not grant cancellations beyond that timeframe, since your order would already be in the process of being made/put together. These are handmade products, and are limited edition. Please be mindful of this before purchasing. Make sure that your order is accurate before you complete your purchase. Thank you for your understanding.
If you’ve already placed your order and decide to add more items, please place another order since we cannot manually add items to your current order. We can combine your order into one shipment for you.
We ship everywhere within the USA. We do not ship internationally at the moment.
EXCHANGES/REPLACEMENTS & Damage during transit:
We do everything we can to ensure the quality and condition of our products. That said, we understand that sometimes things don’t work out, and that the postal system can be rough with deliveries at times. We do make sure to protectively wrap every product so that it can arrive to you safely and in one piece. Despite our efforts, sometimes things don’t go as planned. We recommend you to inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right. Send us a photo of the damaged item within 24 hours. Please be aware that we cannot accept any claims for items beyond the time frame of 24 hours after you receive the merchandise. No exceptions.
LOST, STOLEN, AND MISDELIVERED PACKAGES OR PACKAGES THAT WERE MARKED AS DELIVERED BUT ARE NOT THERE:
Eternally Arcane® is not liable for stolen, misdelivered, or packages that were marked as delivered but are not there. We are only liable for the package from the time it leaves our business and to the post office. On the rare instance, if any of the above issues occur, please contact USPS. You may have to file a theft report if your package was stolen from your residence and can’t be found, or fill out a missing mail form with USPS if the package is lost. Please contact your local post office that services your area within 30 days of the purchase, or call the USPS hotline. The USPS hotline number is 1-800-275-8777. You may also visit their official website to fill out their missing mail form. They will provide you with the necessary steps to retrieve your package.
Returns and Refunds:
Due to the nature of our items, we do not accept returns, unless it is approved by us. Unauthorized/forced returns will not be refunded. Our products are artisan, one of kind, and limited edition. A lot of work and energy goes into each product. Spiritual products become affected by different energies so we cannot resale them. This is due to spiritual reasons as well as hygienic reasons. All of our products are brand new and freshly made for our customers.
Shipping Forwarding Services:
If you use a shipping forwarding service, we are not liable for lost or stolen items. These are 3rd party shipping providers and are not associated with our business. Any lost or stolen items need to be addressed with your 3rd party shipping provider.