Shipping & Returns
We can no longer grant cancellations for orders. Reason being is that we have many orders and it interrupts our inventory control and order processing flow. Once an order is placed, it’s in line for processing and cannot be canceled. Our products are made in small batches and are limited edition. Please note that changes cannot be made to your order after it is placed. It immediately gets in line for processing. All sales are final. Please refer to our FAQ section and our shop’s Policy for more information. By using our services, you accept our policy. Please be mindful of this before purchasing.
Processing and Shipping:
Processing your order is the amount of time it takes to make it and package it, prior to shipping. Based on the amount of orders in queue, turn around time may vary and can take 2-7 business days. Orders are processed during business days only (Monday-Friday). Around the holidays, turnaround times may be longer. If you opt for Priority shipping, this does not change the processing time, it only changes the shipping time with USPS. You will receive a notification when your order is shipped, along with a tracking number which is located in your account under “purchases”. Orders are usually sent to the post office the next day after you receive a notification. For orders going to different addresses, please place them separately.
If you place an order, then decide to place another order, we can combine shipping. Just contact us within 24 hours of placing your orders. Orders cannot be combined after the shipping label is created.
All orders are shipped via USPS. We offer FREE complimentary priority mail shipping on all US orders that value $75.00 or more. The free shipping option will be shown once your order meets the $75.00 minimum.
Incomplete or Wrong Address, Stolen, Misdelivery, Returned, Refused, Packages Stating as Delivered but Lost Packages:
Eternally Arcane® is not responsible for any incomplete or wrong addresses entered, stolen, misdelivered, packages that state delivered but are not, returned, refused, or lost packages. In the rare case, if any of the above issues are present, please contact your local post office. They will provide you with the necessary steps to retrieve your package. We cannot locate or help with delivery of a package since the only information provided to us is the tracking number. The tracking number shows us the same information that is given to our customer. If there are any issues with USPS delivering your package, please contact your local post office that services your area or the USPS hotline 1-800-275-8777.
Refunds and Exchanges:
Due to the nature of our products, we unfortunately cannot accept returns or exchanges. All sales are final. But if there is an error in your order such as wrong item received, we will do our best to correct it.
Our products are handmade and limited edition. Once your order is placed through our system, it begins to be made (unless it’s an already made product). Thank you for your understanding.
Damaged during Transit:
If on the extremely rare occasion, an item arrives damaged due to transit, please contact us and send us a photo and a description of the damage within 24 hours of receiving your order. The case will then be evaluated and further steps will be taken. Decision is made on an individual basis. Please be aware that we cannot accept any claims for damaged items beyond the time frame of 24 hours after you receive the merchandise.