What are your candles made out of?

We use premium coconut wax. Coconut wax is higher quality, and burns longer and better than soy. Though it’s more expensive than soy, having the best quality candle wax suits our luxury line of candles.

What do you use to scent your candles?

We use fragrance oils specifically formulated for candles. We don’t use essential oils for candle making, because it will cause issues and not allow the candle to burn properly. Candles will not have a great fragrance throw or proper burn if made with essential oils. Our candles are scented with premium grade phthalate free fragrances that are made specifically for candle making.

Are our candles safe?

Our candles undergo extensive quality and safety testing and meet the industry standards for performance and safety. However, every candle on the market is considered a fire hazard when lit. Our candles are fixed with herbs for rituals, and meditation. They include various herbs and crystals which is why it’s impetrative to keep a watch on your candle and never sleep, or leave a burning candle unattended. It’s important to follow the candle safety instructions that are included on each product listing, as well as the candle care card that is included with every 8 oz (10 oz, 11 oz and 12 oz) candle. Candles also have safety labels on the bottom. The tealights have a safety instructions underneath the casing. Please follow the candle safety instructions.

wHAT IS THE SHELF LIFE OF THE OILS AND HOW DO I STORE THEM?

Unopened oils can last between 12-18 months. Once opened, oils can last 6-12 months. Whether opened or unopened, they last long. Store them in a cool dry place and keep them away from direct sunlight to prolong their longevity. Please note that we are not liable for improper storage. These oils are meant to be used, not stored away for long periods of time. They are very precious, and take a lot of energy and time to make. 

Do you use essential oils for any of your products?

Yes! In fact, most of our products are made with essential oils such as our glass bottled bath salts, milk baths, most of our incenses, ritual oils, and perfume oils. We use the best and purest essential oils to make our scents. Our scents are custom made and are like no other. We take the time to curate amazing scents that vibrationally align with the product, which makes it potent with energy that is in harmony. Please look at the description section where we list whether we use fragrance or essential oils for a particular product. Please ask us if you have any questions about out products. We’re happy to help!

Are your ritual products vegan and cruelty free?

Yes. All of our products are free of animal testing.

I might be allergic to certain herbs. Do your products cause allergic reactions?

Allergy Information – Patch testing a new skin care product:

The AAD (American Academy of Dermatology) recommends the following steps: Apply the product to a small patch of skin where a person is unlikely to accidentally wash or rub it away. Good areas may include the inside of the arm or bend of the elbow. Apply the product to a quarter-sized patch of skin. A person should apply the product as thickly as they would when using it regularly. Leave the product on the patch of skin for as long as it would normally be on the skin. Repeat the patch test twice a day for between 7–10 days. Wash off and discontinue use if irritation occurs. We are not medical professionals so using any skincare products, or products with herbs, essential oils, or fragrance oils, is at the sole discretion of the customer.

A patch test is highly recommended for all skincare products. Consult with your doctor if in doubt on using products with herbs, essential oils or fragrance oils. There is a possibility that some people may have allergic reactions to various things. By purchasing from us, you agree that we will not be held liable for allergic reactions and that there will be no refunds.

I am new to spirituality. How do I use your product?

We do include ritual instruction cards for candles, incenses and oils. We also have a blog on our official website with instructions on how to use our products. There are many books, videos and other information online where you can further your study. Please keep in mind that we are not permitted to provide spiritual advice or mentor.

How many times should I use your product?

The short answer is, as many times as you’d like. There is no set minimum or maximum number of times to use a ritual tool. For example, if you feel you need some energy clearing in the house, you can light our Pure Magick candle as many times a week as you feel you need to.

ADVICE ON SPIRITUAL PRODUCTS.

Every product has information listed and its corresponding properties. If this is your first time using one of our products, please follow the instruction card that came with it. If it’s a candle, oil, or incense, a instruction card is included with these products. Products such as our tar water and soaps have instructions on the back of the labels. We take time and do the maximum of providing information with our products for our customers. We cannot provide spiritual advice/consultations.

Can I exchange or return my product?

As our policy states, we do not offer exchanges or returns on our products because they are limited edition and one of kind. Spiritual products become affected by different energies so we cannot resale them. This is due to spiritual reasons as well as hygienic reasons. All of our products are brand new and freshly made for our customers. Thank you for understanding.

COUPON CODES. WHEN I ENTER THE CODE, IT DOESN’T DISCOUNT MY ORDER and says i must be logged in to use it.

To apply a coupon code, please make sure to register an account on our website, and make sure you’re logged in. You can then apply your coupon code at checkout. Coupon codes are set to a one time use per customer when you sign up for our newsletter. But you must be logged in to use it. Coupon codes cannot be applied to Mystery Boxes or Mystery Bags.

SALE events

Sale offers may not be combined with any other offer(s) or be applied to prior purchases. We reserve the right to limit quantities per order. 

Do you offer wholesale?

Not at this time. 

SPIRITUAL CONSULTATION

We sell spiritual products. We don’t sell outcomes, consultations or spiritual advice. Every listing has a description of the product and its corresponding properties. The content provided throughout the website is intended for information purposes only and is based on preserving old age traditions.

Disclaimer:

Our products are based on preserving traditions and are intended as aids in ritual and spiritual work. All information stated throughout the shop is for informational purposes only, and should never be substituted for medical advice. As with all spiritual products on the market, Eternally Arcane® does not guarantee results and they may vary for each individual. Although we stand behind our products, we are required to state that spiritual products are sold as curios.

In no event shall our business Eternally Arcane®, be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products. By purchasing our products and using our services, you have read, and agree to release us from any and all liability. You accept our Terms & Conditions and our Policy, and understand that you take sole responsibility for the use of any of our products and release Eternally Arcane® from any and all liability. This is a mandatory disclaimer. Thank you for understanding.

inquries or questions?

For inquiries or questions about our products, contact us at info@eternallyarcane.com