PROCESSING/SHIPPING TIMES

Processing Time: 2–7 business days (Monday–Friday). For commonly asked questions, please refer to the FAQ or feel free to reach out. Please note that processing time is separate from shipping transit time. Once your order has been prepared and shipped, additional time is required for USPS to deliver your package.

Free U.S. Shipping: Available on orders $35+. As a courtesy, I cover shipping costs for my customers.

Shipping Policy: Please double-check your shipping address before placing your order. Currently I do not ship to P.O. boxes or business addresses. A current and valid residential address is required.

Customer Support: Messages are answered during business hours Monday–Friday, 9 AM – 5 PM PST.

HOW SHOULD I SAFELY BURN MY RITUAL CANDLE?

Always burn your candle within sight and place it on a stable, heat-resistant surface away from drafts, children, pets, curtains, and anything flammable. Trim the wick to 1/4 inch before each burn. Stop use when about 1/2 inch of wax remains. Never leave a burning candle unattended. Decorative elements such as herbs, crystals, or botanicals should be removed. Use with care and at your own discretion.

ARE YOUR PRODUCTS HANDMADE?

Yes. All products are handmade and prepared solely by me in small batches with care, creativity, and attention to detail. Each piece is thoughtfully created through my own artistic process. Because every item is individually crafted, natural variations in color, herbs, crystals, and appearance may occur, making each one uniquely its own. All sales are considered final due to the handmade nature of my products.

I MAY BE ALLERGIC AND SENSITIVE TO CERTAIN SCENTS. CAN YOUR PRODUCTS CAUSE IRRITATION?

Some individuals may be sensitive to certain ingredients, scents, including fragrance oils, essential oils, herbs, or botanicals. If you have sensitive skin or known allergies, please use caution and review product details before purchase. We recommend performing a patch test on a small area of skin before full use. Discontinue use immediately if irritation occurs. By purchasing and using our products, you acknowledge that it is your responsibility to determine whether the product is suitable for your personal needs and agree that we are not liable for any reactions, sensitivities, or misuse.

HOW DO I USE YOUR PRODUCTS?

Many spiritual practices are personal and can vary by tradition, belief, and individual intention. I share helpful information through my online content and product descriptions to guide customers, and there are also many books, videos, and educational resources available for further study. It’s the customer’s responsibility to research and decide how they wish to use spiritual products in their own personal practice.

Are your ritual products vegan and cruelty free? 

Absolutely. All of our products are cruelty-free and handcrafted in small batches. We are an independent handmade shop, and every item is personally created in-house without assistants or outside labs. Our candles, ritual oils, organic teas, bath salts, and more are thoughtfully made with care and intention.

I MAY BE ALLERGIC AND SENSITIVE TO CERTAIN SCENTS. CAN YOUR PRODUCTS CAUSE IRRITATION?

Some individuals may be sensitive to certain ingredients, scents, including fragrance oils, essential oils, herbs, or botanicals. If you have sensitive skin or known allergies, please use caution and review product details before purchase. We recommend performing a patch test on a small area of skin before full use. Discontinue use immediately if irritation occurs. By purchasing and using our products, you acknowledge that it is your responsibility to determine whether the product is suitable for your personal needs and agree that we are not liable for any reactions, sensitivities, or misuse.

ADVICE ON SPIRITUAL PRODUCTS.

Every product has information listed and its corresponding properties. If this is your first time using our products, please go to our blog for more information. Products such as our tar water and soaps have instructions on the back of the labels. We take time and do the maximum of providing information with our products for our customers. We cannot provide spiritual advice/consultations.

CANCELLATIONS / EXCHANGES / RETURNS

As stated in our shop policies, all sales are final. We do not accept cancellations, exchanges, or returns. Each item is handmade to order in small batches with care and attention to detail, and many products are personal-use items that cannot be resold once purchased.

Please review your order carefully before checkout to ensure all selected items are correct. We appreciate your understanding and support of handmade small business values. Thank you!

SALE events

Sale offers may not be combined with any other offer(s) or be applied to prior purchases. We reserve the right to limit quantities per order. 

Do you offer wholesale?

Yes. Eternally Arcane® is available to a limited number of approved retail partners with physical storefronts. Due to the handcrafted nature of our products and intentionally small-batch production, wholesale partnerships are carefully selected and reviewed on a case-by-case basis.

If you are interested in becoming a retail partner, please contact me info@eternallyarcane.com with details about your shop for consideration.

LEGAL DISCLAIMER

All information provided is for informational purposes only and is not intended to diagnose, treat, cure, or replace professional medical advice. Always consult a qualified medical professional regarding any health concerns. No spiritual or metaphysical outcomes are guaranteed. All spiritual products are sold as curios for personal use. Eternally Arcane is not liable for any damages, reactions, losses, or issues arising from the use, misuse, handling, or interpretation of our products or information provided. By purchasing from our shop, you acknowledge that you have read, understood, and agreed to our shop policies, safety guidelines, and terms of sale, and accept full responsibility for your use of all products.

inquries or questions?

For inquiries or questions about our products, contact us at info@eternallyarcane.com